Q. What services are offered at Centers?
A. Individual, marital, family, play and group counseling. Counseling is provided for a variety of issues including depression, anxiety, ADHD, bipolar disorder, marriage problems, divorce, blended families, family conflict, domestic violence, abuse/neglect, grief/loss, parenting concerns, and behavioral problems in children.
Q. Who is eligible to receive counseling?
A. Anyone age 3 – adult.
Q. Who provides counseling services?
A. Centers for Children and Families maintains a highly qualified Masters-degreed staff including Licensed Professional Counselors and a Registered Play Therapist. Other specialties include Faith-Based Counseling, Marriage, and Family Therapy.
Q. What are the Centers operating hours?
A. Front Desk is open:
Monday-Thursday from 8:00 a.m. to 6:00 p.m.
Friday from 8:00 a.m. to 12:00 p.m.
*Holiday Hours – refer to calendar
*Please call to find out specific schedules for support groups or classes
Q. How do I make an appointment?
A. Call the main phone number of the location closest to you. After you call, an Intake Coordinator will work with you to match you to a qualified clinician.
Q. What is the general timeframe to start counseling?
A. An initial appointment is typically scheduled within two weeks.
Q. What will happen at my first appointment?
A. The first appointment is referred to as the “intake session.” At this first appointment, your clinician will ask you many questions about your situation, types of problems you are experiencing, your personal and family history, medical questions, and more to gain a thorough understanding of you and how best to treat your problems in the most effective way. This evolves into what we call “the treatment plan” and is a blueprint for your sessions and a baseline for measuring success for you.
Q. How often do I need to come in for an appointment?
A. The therapist will discuss this with you when you come in for your first appointment. Typically, sessions are weekly and then taper until your issues are resolved. The frequency is established between you and your therapist.
Q. Do I need a referral from my doctor or my insurance to be seen at Centers?
A. Typically, most health insurance plans allow you to simply make an appointment at Centers, and a referral is not needed.
Q. Will my health insurance cover services at Centers?
A. During our intake process, your insurance will be verified, and you will be notified of the services that apply. Centers works on a sliding scale. We also work with most employee assistance programs.
Q. What other ways can I pay for services?
A. You can pay by cash, check, or any credit card. Money orders are accepted, as well as an Employer Assistance Program and CHIP Program, all at reduced or no cost.
Q. What If I have to cancel an appointment?
A. Call the front desk before 9:00 a.m. the same day of your scheduled appointment.
Q. What if I miss an appointment?
A. This is considered a “break” and results in a full charge, co-pay, or self-pay.
Q. What if I have an emergency?
A. An assigned therapist is on-call and if you need immediate assistance call 911!